Connecting PagerDuty to Calmo

Calmo integrates with PagerDuty to help you manage incidents, investigate alerts, and run root cause analysis directly from your Slack workspace. This guide will walk you through the process of connecting your PagerDuty account to Calmo.

Prerequisites

A PagerDuty account with admin access
A Calmo account

Generating a PagerDuty API Token

To connect PagerDuty to Calmo, you’ll need to generate a REST API key. Follow these steps:

Log in to your PagerDuty account
Navigate to Configuration → API Access
Click the Create New API Key button
Provide a descriptive name for your API key (e.g., “Calmo Integration”)
Select the appropriate role for the API key (Admin access is recommended for full functionality)
Click Create Key
Copy the generated API key immediately (you won’t be able to see it again)

Data Synced from PagerDuty to Calmo

When you connect PagerDuty to Calmo, the integration fetches the following data:

Incidents - Current and historical incident data including status, severity, and assignments
Services - Information about your monitored services and their configurations
Escalation Policies - Details about how incidents are escalated within your organization
On-call Schedules - Information about who is currently on-call and upcoming rotations
Users - User information for team members involved in incident response

This data enables Calmo to provide comprehensive incident management and analysis capabilities directly within your Slack workspace, without requiring you to switch contexts to the PagerDuty dashboard.